Understanding the Globalization of Intelligence

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Christopher Earley, then at the London Business School but now dean of the school of business and economics at the University of Tasmania, Australia.

Βιογραφία συγγραφέα: Svendsen Adam D. M.

Typically CQ is measured through a series of questions that assess four distinct components. Medics working in free medical, dental and vision clinics must 'read' patients and assess quickly Credit: Getty Images. If he comes from a more gregarious environment, for instance, and notices that his Japanese or Korean colleagues are very quiet in a meeting, he may assume that they are being hostile or bored. In aviation, such cultural differences have sometimes caused a breakdown in communication between pilots and air traffic controllers , leading to fatal crashes.

Perhaps unsurprisingly, many studies have explored how expats adapt to life abroad, showing that those with the highest initial CQ will find it easier to adjust to their new life.

But CQ can also predict more objective aspects of job performance, such as international sales performance , negotiation skills , and overall leadership ability. One study from measured the IQ, emotional intelligence, or EQ, and CQ of officers studying at the Swiss Military Academy as they engaged in various assignments supporting the United Nations in foreign territories and on international training exercises.

Understanding the Globalization of Intelligence

IQ, by contrast, only predicted around 9. Organisations such as Starbucks, Bloomberg and the University of Michigan have used the services of the Cultural Intelligence Center in Michigan, which offers intercultural assessments and a range of courses. Crucially, Livermore, who is president of the Centre, says that CQ can be learned. But explicitly teaching some of the key concepts seems to ease that process.

Employees may take a CQ test and then work with a coach to identify potential challenges. Afterwards, they discuss those experiences and the ways they could adapt their behaviour in the future. Using this strategy, expat bankers moving to the Middle East and Asia appeared to have fully adjusted to their new life in just three months , while without the training, it normally took expat employees nine months to become fully functional. Now researchers are trying to discover the reasons for these differences.

These differences soon add up, meaning someone with the fixed mindset may start out with greater natural talent, only to quickly fall behind someone with a growth mindset. If someone believes that cultural attributes are fixed, for instance, they may face greater anxiety during their interactions with local people, and may crumble after a confusing or difficult encounter without thinking of ways to adapt in the future.

At A Glance

As a result, those cultural differences may come to feel like insurmountable boundaries. Savvy business leaders adapt their body language as a mark of respect Credit: Getty Images. Despite these new ways of thinking about CQ, research in this area is still in its infancy, warns Chao.

Crucially, Livermore, who is president of the Centre, says that CQ can be learned. But explicitly teaching some of the key concepts seems to ease that process. Employees may take a CQ test and then work with a coach to identify potential challenges.

Understanding the External Global Environment

Afterwards, they discuss those experiences and the ways they could adapt their behaviour in the future. Using this strategy, expat bankers moving to the Middle East and Asia appeared to have fully adjusted to their new life in just three months , while without the training, it normally took expat employees nine months to become fully functional. Now researchers are trying to discover the reasons for these differences. These differences soon add up, meaning someone with the fixed mindset may start out with greater natural talent, only to quickly fall behind someone with a growth mindset.

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If someone believes that cultural attributes are fixed, for instance, they may face greater anxiety during their interactions with local people, and may crumble after a confusing or difficult encounter without thinking of ways to adapt in the future. As a result, those cultural differences may come to feel like insurmountable boundaries. Savvy business leaders adapt their body language as a mark of respect Credit: Getty Images.

Despite these new ways of thinking about CQ, research in this area is still in its infancy, warns Chao.

Globalization Has Undermined America's Working Class

David Robson is a freelance writer. CQ can predict more objective aspects of job performance, such as international sales performance, negotiation skills and overall leadership ability. Three forms of intelligence One study from measured the IQ, emotional intelligence, or EQ, and CQ of officers studying at the Swiss Military Academy as they engaged in various assignments supporting the United Nations in foreign territories and on international training exercises.

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If someone believes that cultural attributes are fixed, they may face greater anxiety during their interactions with locals, and may crumble after a confusing or difficult encounter. Open share tools. Like us on Facebook. Follow us on Twitter.

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